Simply click on the links below for answers to frequently asked questions.
Residents & Families
FAQs
Do you accept all insurance plans?
How do I order non-cycle fill medications?
Was my insurance billed?
What do I do if my resident needs a prescription for a controlled medication?
What happens if there is a change to a resident’s medication in the middle of cycle?
What hours is the pharmacy open? (Phoenix only)
What information am I required to provide the pharmacy?
When should I re-order non-cycle fill medications?
What medications do not come on cycle fill?
Why did you send a partial quantity and then a full cycle fill?
I already paid the facility, why am I now receiving a bill from Salibas?
I thought I wasn’t supposed to have co-pays since I am on AHCCCS?
Isn’t Medicare supposed to cover my medications?
What is Cycle Fill?
Are my co-pays the same at Saliba’s as they are at retail pharmacies?
How many routine deliveries are available to me daily? (Phoenix Only)
What resources are available to help me pay for my medications?
Why was I billed for full cycle fills twice in the same month?
Can the pharmacy dispose of my sharps containers?